If you are wanting to return an item, pop us an email at firstname.lastname@example.org within 14 days of receiving your order. Kindly provide us with the reasoning as to why you are wanting to return and/or exchange the item and the requirements of the exchange (size exchanging for etc).
We are unable to accept returns/exchanges that have been worn, laundered or damaged by the customer.
We will not accept any returns/exchanges of the BIBS Pacifiers for hygiene purposes.
Returned/exchanged items will be thoroughly inspected upon receipt before the return gets approved. In the event of an item returned that does not meet our requirements, (laundered, damaged, worn) it "Mae" get sent back to you.
Should an item of clothing be the incorrect size, we are happy to offer an exchange (as long as the items meet our returns criteria). You can swap it for the correct size or should you wish to request a refund (excluding shipping), ensure you are returning the item within 14 days of your order date. We will review your request and get back to you.
Please note, for any returns that are not manufacturing related, the courier fees will be at the cost of the customer.
For any more information on our returns please contact us on: